Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between Autorender, Inc. ("Autorender," "we," "us") and the entity or person agreeing to them ("Customer," "you"). They govern your access to and use of Autorender's media transformation, optimization, and delivery platform, including our website, APIs, SDKs, dashboard, upload widget, Model Context Protocol (MCP) server, and our marketplace applications for Shopify, WordPress, and WooCommerce (collectively, the "Service").

By creating an account, installing one of our marketplace applications, clicking "accept," or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.

Our Privacy Policy is incorporated into these Terms by reference.

2. Eligibility

The Service is intended for business and professional use. You must be at least 18 years old and capable of forming a binding contract. The Service is not intended for consumers or for personal, family, or household use.

3. Accounts and workspaces

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and workspaces, for maintaining the confidentiality of your credentials and API keys, and for the acts and omissions of your authorized users and team members. Notify us promptly at engineering@autorender.io of any unauthorized use. You are responsible for configuring access and permissions appropriately within your workspaces.

4. Plans, credits, and the Service

4.1 Plans

The Service is offered under tiered plans (e.g., Free, Build, Scale, and Enterprise), each with its own features and usage allowances (such as monthly bandwidth and storage), as described at the time of purchase. We may change plan features and allowances on a prospective basis as described in §17.

4.2 Usage limits and graceful degradation

Usage allowances (e.g., bandwidth) apply per plan. If you approach or exceed an allowance, we may notify you and/or serve your assets from a reduced set of edge locations to remain within your plan, rather than interrupting delivery. We aim to avoid "surprise" overage billing, but you remain responsible for choosing a plan appropriate to your usage.

4.3 AI credits

Certain AI/generative operations consume AI credits, which are included with plans in monthly allotments and/or sold in packs. Except as required by law or expressly stated at purchase, credits are consumed as used, are non-refundable, and unused monthly credit allotments do not roll over.

4.4 Customer-connected storage (origins)

You may connect your own Amazon S3, Google Cloud Storage, or Azure Blob storage as an origin. Your assets in that storage (your "Customer Content," as defined in §7.1) remain yours and under your control; we access them only to perform the transformations and delivery you request. You are solely responsible for your third-party storage accounts, their configuration, security, availability, and costs. We are not responsible for the acts, omissions, availability, or charges of your storage providers.

4.5 Beta and free features

Free-tier and features designated "beta," "preview," or "early access" are provided "as is," without warranties or SLA, and may be modified or discontinued at any time.

5. Fees, billing, and taxes

5.1 Fees and payment

You agree to pay all fees for your plan and any usage- or credit-based charges. Autorender currently bills by manual invoice; invoiced amounts are due within the period stated on the invoice (default net 30 days unless otherwise agreed). Where you purchase the Service through a third-party payment processor or marketplace, billing is governed additionally by that processor's or marketplace's terms, and card or payment-instrument data is handled by the processor, not by Autorender. See §20 for marketplace-specific billing.

5.2 Subscription term and renewal

Paid plans are offered on monthly or annual subscription terms and, unless cancelled before the end of the then-current term, automatically renew for successive terms of the same length at the then-current rates. You may cancel renewal from your account or by contacting us; cancellation takes effect at the end of the current term.

5.3 Founder / promotional pricing

Any founder, promotional, or "locked-for-life" pricing applies only to the specific subscription it was granted for and on the conditions stated at the time. It does not extend to added seats, upgrades to a different plan, or new subscriptions unless we state so in writing.

5.4 Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes, excluding taxes on our net income.

5.5 Refunds; non-payment

Except where required by law or expressly stated, fees are non-refundable. If your payment is overdue, we may suspend the Service after reasonable notice.

6. Acceptable Use Policy

You will not, and will not permit anyone to:

• upload, process, or deliver content that is illegal, infringing, defamatory, or that violates a third party's rights, or that you lack the rights or consents to process;
• upload or generate child sexual abuse material (CSAM), non-consensual intimate imagery, or content that violates applicable content-safety or export laws — such content is strictly prohibited and may be reported to authorities;
• use AI/generative features to create content that is unlawful, infringing, deceptive (e.g., impersonation or fraudulent "deepfakes"), or that violates a third party's IP or publicity/privacy rights;
• attempt to circumvent usage limits, rate limits, credit metering, or security controls, or access the Service other than through documented interfaces;
• reverse engineer, resell, or provide the Service to third parties except as your own product's backend as permitted by your plan;
• introduce malware, interfere with or disrupt the Service, or probe or scan it without authorization;
• use the Service to build a competing product, or to violate any applicable law.

We may investigate suspected violations and remove content or suspend access as described in §11.

7. Customer Content, data protection, and security

7.1 Ownership

As between the parties, you own and retain all rights to your Customer Content (the media, data, and metadata you upload or connect). We claim no ownership of it.

7.2 License to us

You grant Autorender a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, transform, cache, analyze, and deliver Customer Content solely as necessary to provide, secure, and improve the Service for you and as you instruct through the Service (including AI operations you invoke). This license ends when you delete the Customer Content or close your account, subject to short operational backup/cache windows and legal retention needs.

7.3 Your responsibilities

You represent that you have all rights and consents necessary for us to process your Customer Content as contemplated, including with respect to any individuals depicted or identified in it, and that your Customer Content and its use comply with applicable law and these Terms.

7.4 Roles; data processing

Where your Customer Content contains personal information and you act as a business or controller, you are the controller and Autorender acts as your processor / service provider, processing such personal information only on your documented instructions and on your behalf, as described in our Privacy Policy. Autorender will not "sell" or "share" your personal information (as those terms are defined under applicable law) and will not use it for cross-context behavioral advertising. Enterprise and marketplace Customers may enter our Data Processing Addendum (DPA), which is incorporated into these Terms where applicable.

7.5 Sub-processors

We use third-party sub-processors to provide the Service (for example, cloud hosting, content-delivery, transactional email, and AI-processing providers). We maintain a current list of sub-processors and make it available to Customers. You provide general authorization for our use of sub-processors, and we will give reasonable advance notice (at least 14 days where practicable) of any new sub-processor before it begins processing your personal information. We impose data-protection obligations on each sub-processor no less protective than those in these Terms, and we remain responsible for our sub-processors' acts and omissions.

7.6 Security

We maintain commercially reasonable technical and organizational measures designed to protect Customer Content and personal information, including encryption in transit and at rest, strong password hashing, hashed API keys and access tokens, role- and workspace-scoped access controls, limited staff access to production data, and an incident-response process. This §7.6 states our security commitments; it does not expand the warranties disclaimed in §12.

7.7 Data minimization and purpose limitation

We process personal information only to the extent necessary to provide the Service and for the purposes described in these Terms and our Privacy Policy, and not for unrelated purposes.

7.8 Retention and deletion

We retain Customer Content and personal information for as long as your account is active and as needed to provide the Service. Following closure or termination of your account (or expiry of any applicable retention period), we will delete your Customer Content and associated personal information within thirty (30) days, and purge it from routine backups within a further ninety (90) days, except where we are required by law to retain it (for example, financial and tax records, which we may retain for up to seven (7) years). Security and access logs are retained for up to ninety (90) days. You are responsible for exporting your Customer Content before termination. To request access to, or deletion of, personal information, contact engineering@autorender.io; we will respond within the timeframe required by applicable law.

7.9 Consent and opt-out

Where applicable law requires consent for particular processing, or gives an individual the right to opt out of certain processing (including opt-out of automated decision-making producing legal or similarly significant effects), we will honor such consent decisions and opt-outs to the extent they are communicated to us or made through the Service.

8. Intellectual property; feedback

The Service, and all software, documentation, and materials we provide (excluding Customer Content and excluding the separately-licensed plugin code described in §20), are owned by Autorender or our licensors and are protected by IP laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. All rights not expressly granted are reserved. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without restriction or obligation to you.

9. AI-generated output

Certain features use third-party AI models to analyze, edit, or generate media ("AI Output"). You understand and agree that:

• (a) No warranty. AI Output is generated programmatically and provided "as is." We make no warranty that AI Output is accurate, original, non-infringing, fit for any purpose, or free of third-party rights. AI models may produce inaccurate, unexpected, or similar-to-others results.
• (b) Your responsibility and risk. As between the parties, you are responsible for the prompts and inputs you submit and for your use of AI Output, including verifying you have the rights to your inputs and confirming AI Output is suitable and lawful for your intended use. To the extent AI Output is capable of ownership, we assign to you whatever rights we may have in AI Output generated for you; you bear the risk and responsibility for any intellectual-property, publicity, privacy, or other claims arising from your inputs or your use of AI Output, and your indemnity in §14 applies.

10. Third-party services

The Service integrates with third-party services (e.g., marketplace platforms, AI providers, your connected storage, identity providers, and AI clients connected via MCP). Your use of those services is governed by their terms, and we are not responsible for them. You are responsible for any credentials you provide to connect them.

11. Suspension and content removal

We may suspend or limit your access, or remove or disable Customer Content, if we reasonably believe: (a) you have violated these Terms or the Acceptable Use Policy; (b) your use poses a security, legal, or operational risk to us or others; or (c) required by law. Where practicable we will give notice; for severe or urgent issues (e.g., CSAM, active security threats, or legal compulsion) we may act immediately. For non-payment, see §5.

12. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided "AS IS" and "AS AVAILABLE," and to the maximum extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. Any SLA applies only if expressly agreed in an Enterprise order.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility.
• Autorender's total aggregate liability arising out of or related to these Terms or the Service will not exceed the total fees you paid to Autorender for the Service in the twelve (12) months immediately preceding the event giving rise to the claim (or US $100 if you use only a free plan).

These limitations do not apply to liability that cannot be limited by law. The limitations allocate risk between the parties and are a fundamental basis of the bargain.

14. Indemnification

You will defend, indemnify, and hold harmless Autorender and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and reasonable expenses (including legal fees) arising out of or related to: (a) your Customer Content and prompts/inputs; (b) your use of the Service or AI Output; (c) your violation of these Terms, the Acceptable Use Policy, or applicable law; or (d) your infringement or violation of a third party's rights.

15. Term and termination

These Terms apply while you use the Service or have an account. You may stop using the Service and close your account at any time. We may suspend or terminate these Terms or your account for material breach not cured within a reasonable period, or immediately for the reasons in §11. On termination: your right to use the Service ends; accrued fees remain payable; and we will delete your Customer Content in accordance with §7.8 unless legally required to retain it. You are responsible for exporting your Customer Content before termination. Sections that by their nature should survive (including §§5, 7.1, 7.4–7.8, 8, 9, 10, 12–14, 16, 18, 20) survive termination.

16. Governing law and dispute resolution

16.1 Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

16.2 Binding arbitration

Except as stated below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, for international disputes, the AAA's International Centre for Dispute Resolution (ICDR) Rules). The seat/venue of arbitration is Wilmington, Delaware, conducted in English, before one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class-action waiver

Disputes will be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one party's claims or preside over any form of representative or class proceeding.

16.4 Carve-outs

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

17. Changes to the Service and Terms

We may modify the Service and these Terms from time to time. For material changes to these Terms, we will provide notice (e.g., by email or in-product) before they take effect. Changes are effective on the stated date, and your continued use after that date constitutes acceptance. If you do not agree to a change, you must stop using the Service.

18. General

• Entire agreement. These Terms (with the Privacy Policy, the DPA where applicable, and any order form or Enterprise agreement) are the entire agreement between the parties and supersede prior agreements on the subject. An executed Enterprise order or master agreement controls to the extent it conflicts with these Terms.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Severability & waiver. If any provision is unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver.
• Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Notices. Legal notices to Autorender: engineering@autorender.io and Autorender, Inc., 8 The Green, STE R, Dover, DE 19901, USA. We may give you notice by email or in-product.
• Export & sanctions. You represent that you are not located in, and will not use the Service in violation of, applicable export-control or sanctions laws.
• U.S. government users. The Service is a "commercial item"; government use is subject to standard restricted rights.

19. Contact

engineering@autorender.io · Autorender, Inc., 8 The Green, STE R, Dover, DE 19901, United States.

20. Marketplace Integrations

This section applies when you install or use the Service through a marketplace (Shopify, WordPress, or WooCommerce) and supplements the Terms above. Where it conflicts with the general Terms, this section controls for that marketplace use.

20.1 Shopify

• Compliance. Our Shopify application complies with the Shopify API License and Terms of Use and the Shopify Partner Program Agreement. Your use of Shopify remains governed by your agreement with Shopify.
• Roles and Protected Customer Data. For personal information relating to your customers that we access or process through Shopify's APIs ("Protected Customer Data"), you are the controller/business and Autorender is your processor/service provider. We process it only to provide the Service, apply data minimization and purpose limitation, honor customer consent and opt-out decisions where applicable, and protect it with the security measures in §7.6. Our Data Processing Addendum governs this processing.
• Data access and deletion. We support Shopify's mandatory data-protection requests: on a customer data request we provide the applicable stored data; on a customer-redaction request we delete that customer's personal information within thirty (30) days; and on shop redaction (following uninstallation) we erase the shop's data.
• Billing. For merchants who install the Service through Shopify, all subscription and usage fees are billed and collected through Shopify's billing system, and Autorender does not separately collect payment-instrument data from Shopify-billed merchants.

20.2 WordPress / WooCommerce

• Plugin license. The Autorender plugin code distributed through the WordPress.org Plugin Directory and/or the WooCommerce Marketplace is licensed under the GNU General Public License, version 2 or later (GPLv2+), or another GPL-compatible license as stated in the plugin. These Terms govern your use of the hosted Autorender Service; they do not restrict your rights in the distributed plugin code under its GPL license.
• External service disclosure and consent. The plugin connects your site to the Autorender Service and transmits your store's media and assets (and related metadata) to Autorender for processing, optimization, and delivery. This is disclosed here, in the plugin's readme, and in our Privacy Policy. Installing and configuring the plugin (including providing your API key) constitutes your consent to this transmission.
• Billing. For Customers using our WordPress or WooCommerce plugin, Autorender bills you directly (by invoice or, where enabled, a third-party payment processor); the plugin itself is provided at no charge.
• Marketplace compliance. Our plugins are provided in accordance with the WordPress.org Plugin Directory Guidelines and, where applicable, the WooCommerce Marketplace requirements, including disclosure of third-party services and the data transmitted to them.